124 results found
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Example videos
It is hard to get a good sense of what the tracked results look like. An example video would help a million.
109 votesWe have a promotional video on our home page, and we just created a bunch of screencasts, check them out here: http://www.youtube.com/user/mouseflowcom
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speed up the javascript codelet to improve load times
I'd like to see a page load faster that uses the mouseflow javascript code
103 votesOur recording script has been moved to a CDN that serves fast and without any risk of downtime. Use the latest tracking code that can be found in your control panel.
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Allow only specific country(ies) and block the rest
It's very handy when you know your target audience and don't want some lame wanderer to burn any of your recordings quota
90 votesThis feature is now possible through an addition to the tracking code. You can read the details here:
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Having the option for x-number of recordings pr. day
While being able to choose only to record every 10th or 5th vistor I miss to be able to record x-number of recordings pr. day. That way you don't have to worry about running out of recordings. It's sorta what you can do with Google Adwords aswell.
89 votesWe’ve now rolled out a new feature, allowing you to set a monthly limit of recordings for each website on your account. This allows you to easier allocate credits per website, per refill cycle.
You can read more on this feature here:
https://mouseflow.com/blog/2019/09/new-features-september-2019/ -
The software needs export options - preferrably pdf and csv
There appears to be no way to share the insights on this software - if i am to use it as part of my management reporting I need an easy way to export reports. Ideally scheduled email reporting.
78 votesThis feature has now been released. You are now able to download statistics from the ‘Website Statistics’-page, ‘Recordings’-list and ‘Page Analysis’-list. The format is CSV.
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let me "star" certain records because they're interesting.
Some recordings a very interesting. Let me mark these for later review.
66 votesThis feature is now available in our new UI: https://app.mouseflow.com/sign-in
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Marked viewed recordings
Mouseflow has potential when you watch alot of recordings and get the "feeling" of the visitors. It would help if the recordings you've already viewed are marked. Like browser does it with links you've clicked before.
62 votesThis feature has been completed. Once a recording is viewed it will now have a different background colour on the recording list.
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Allow heatmap aggregation of similar pages
All my product pages are the same layout and I would like to see a heatmap for all product pages combined.. Although some parts of the heatmap wouldn't be accurate (as content length differs) much of it would be. Set's of pages could be defined using wildcards or even regex's
57 votesThis feature is now available for all Mouseflow Customers. Read the full technical walk through here:
https://mouseflow.zendesk.com/entries/28703713-Combine-several-pages-in-one-heatmap
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Show the service provider for IPs
I would suggest that based on the IP, to not only show the country but also try to show the Service Provider (as it sometimes is named after the company where the user originates from). This is useful for B2B websites.
You can get that info for European IPs at http://www.ripe.net
It will match the category "Service Provider" from Google Analytics.
38 votesThis feature has now been added to the account dashboard on all plans. By hovering the flag next to a recording, you can now see the recorded vistior’s IP, ISP, location and country.
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Help us analyze forms/wizards
Help us analyze forms/wizards and understand how we can improve the number of succesful sumbissions
36 votesWe now offer click statistics for form elements , like submit buttons in our heatmaps.
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ability to delete a recording
Many of the recording could be from in-house testing. There is no need for these to be kept live.
28 votesThis feature is now available in our new UI: https://app.mouseflow.com/sign-in
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Creating "two-step" surveys
I would like to be able to create "two-step" surveys so that when users select a particular answer from one survey (i.e. selecting a bad score in an NPS survey), it can trigger a new (second) survey (i.e. a free text survey to ask why they gave us a bad score in the NPS survey).
21 votes -
Autoplay of recordings (one after another)
I sometimes randomly view recordings to identify issues that users are having on our site.
When I found something, I filter the list of recordings to e. g. specific operating systems.For both of that use cases, the recording opens in a new tab and once it is finished, I need to close it and open the next recording and so on. For tens and hundreds of recordings, that is kind of annoying.
Better would be (like some competitors do) to have an autoplay of the next recording that has not been watched yet.
19 votes -
Create/apply labels to recorded sessions
User can create labels and apply a label or group of labels to a recorded session allowing for later reference by label.
17 votesThis feature is now available in our new UI: https://app.mouseflow.com/sign-in
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Mask user input on Credit Card fields
We'd like to analyze our billing page, but not have CC info recorded. I see you support removing whole sections -- http://mouseflow.com/support/recording/how-can-i-hide-parts-of-my-pages-in-the-playback/... but we'd like to know if the user gets hung up where they enter their CVV. So it'd be useful to have the user input be masked: 'XXX' on certain fields.
13 votesThis feature has been relaesed in our latest update. We will now automatically detect and mask input in Credit Card fields.
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most used paths list
create a list of most used paths visitors follow but group pages. Eg. your website has profiles, newsitems, events, etc. and you want to know whether visitors usually enter a search, click on a result, go to a detail page or do visitors usually come in through a news item, then click on a tag, then click on a item detail etc.
13 votesThis feature is now available through our Funnel feature, which we recently launched.
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12 votes
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Paypal only! Please support more gateways
I live in Egypt and was astonished that you don't support anything but paypal which doesnt work in Egypt
I recommend www.2checkout.com which works flawlessly
I would appreciate if you can tell me how can I pay quickly since i am running a campaign and my free 100 recordings are over :(
12 votesHi,
Credit card payment is now supported.
/ mouseflow
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Recording Notes
When we are watching the recording we need to refer that recording in future for further analysis or improvements. If there would be a possibility to add notes in front of each recording, it would be helpful to share the observations with our team also.
11 votesThis feature is now available in our new UI: https://app.mouseflow.com/sign-in
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Exclude pages
Under settings, there is a need for an "exclude page" option, where pages can be excluded based on a pattern or some text in the URL. This should be just like the options to exclude IP addresses or CSS.
11 votesThis request has now been completed. Under ‘Website Settings’ you can now find a toggle to record ‘All pages’ or ‘Some pages’. Choosing ‘Some Pages’ will allow you to specify exactly what pages should be recorded.
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