124 results found
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Creating "two-step" surveys
I would like to be able to create "two-step" surveys so that when users select a particular answer from one survey (i.e. selecting a bad score in an NPS survey), it can trigger a new (second) survey (i.e. a free text survey to ask why they gave us a bad score in the NPS survey).
21 votes -
Make help button on top of page functional!
No email, no help == dispair!
1 voteOur apologies for this issue. The button has been fixed now, so you can get in touch with our support team again.
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1 vote
Our apologies for this issue. The button has been fixed now, so you can get in touch with our support team again.
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Ability to duplicate an existing feedback survey
Often I want to rerun the same survey or a variant of a previous survey. At the moment I have to copy and paste via alternate tabs - which seems unnecessary work.
1 voteThis request has now been complated. You can now copy Feedback campaigns by clicking ‘Copy this campaign’ at the bottom of the ‘Edit’-view.
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Autoplay of recordings (one after another)
I sometimes randomly view recordings to identify issues that users are having on our site.
When I found something, I filter the list of recordings to e. g. specific operating systems.For both of that use cases, the recording opens in a new tab and once it is finished, I need to close it and open the next recording and so on. For tens and hundreds of recordings, that is kind of annoying.
Better would be (like some competitors do) to have an autoplay of the next recording that has not been watched yet.
19 votes -
Search by time
At the top right I can set the date but I want recordings between 6:40am and 11:20am for example.
5 votesThis requst is now completed. We’ve introduced the option to choose to add time marks in our date range picker.
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Exclude pages
Under settings, there is a need for an "exclude page" option, where pages can be excluded based on a pattern or some text in the URL. This should be just like the options to exclude IP addresses or CSS.
11 votesThis request has now been completed. Under ‘Website Settings’ you can now find a toggle to record ‘All pages’ or ‘Some pages’. Choosing ‘Some Pages’ will allow you to specify exactly what pages should be recorded.
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Cap a certain number of recordings for tests purposes
It would be very useful to have the possibility to cap a certain number of recordings for tests purposes.
Let's say I made some modifications on a page and I want to see their impact on the visitors' behaviour. I do not need to record a lot of visits for that. I would just need maybe a sample of 10 or 15 visits.
It would be nice to limit the test to that number of visits. When the goal is reached, the recordings would automatically be paused.5 votesThis feature has now been completed with the release of our new ‘Recording Limit Per Website’-feature :-)
You can read more on this here:
https://mouseflow.com/blog/2019/09/new-features-september-2019/ -
See all/any Metrics Over Time on Dashboard
It would be nice to see the trends for the other metrics, and not just for recordings. (IE: Page-Views , Users/Visitors , etc.)
1 voteThis request has been completed. Our dashboard contains the following metrics:
- recordings
- users
- pageviews
- pages per recording
- avg. recording duration -
1 vote
This feature is now available in our new UI: https://app.mouseflow.com/sign-in
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Ability to sort/ group recordings by IP Address
Interested in analysing repeat visitor user behaviour in mouseflow. Currently there is no easy way that I can think of to quickly identify repeat visitors.
Having the ability to sort recordings (all or withing a date range) would assist greatly in quickly identifying repeat traffic
3 votesHi there,
We actually already have a filter option that allows you to filter for repeat visitors. The filter is called “Visitor Type” and is available from our filter drawer on the recording list, heatmap list and reports.You can see a screenshot of the filter here:
https://i.imgur.com/A7oiPsn.jpg -
exclude directory
Could there be a function to exclude a directory, e.g. on my domain I could exclude sections of the site based on directory names, I am running out of credits as whole site has a common/template footer but there are directories I do not need data for
3 votesThis request has now been completed. Under ‘Website Settings’ you can set page rules for each installed website. Here you can include/exclude pages matching specific patterns.
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Let us have a list of which pages we're monitoring
It'd be really handy if we could get a list of all the pages we've put the Mouseflow tracking code on.
At the moment, we can only keep track of which of our web pages we're monitoring if we keep a separate list.
Ie, if every time someone puts the Mouseflow tracking code on one of our website pages, they need make a note of it in a separate doc or spreadsheet somewhere.
1 voteThanks for reaching out! We actually have this feature. If you login to your account and go to Heatmaps, the full list of all pages which are tracked will be displayed. You can also download this as CSV by clicking All Heatmaps > Download as CSV.
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Filter by certain time during the day
Sometimes I want to find specific recordings when a certain bug appeared for the first time or we received customer feedback. With several thousands of recordings, it takes a long time to navigate to the ones in e.g. the morning.
9 votesThis requst is now completed. We’ve introduced the option to choose to add time marks in our date range picker.
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Get a free plan =)
Most of people try a solution on a basic plan (free) and later people pay for more options and more things.
3 votesWe actually have a Free Forever plan which includes 100 sessions/month. To sign up, visit https://mouseflow.com/sign-up. If you already have a trial account, once your trial expires, it will be automatically converted to the Free Forever plan. :)
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Movement map based on DOM elements, not position of page
Movement heatmaps should render the data points relative to the DOM elements.
current implementation will not work for us as a lot of our pages that we would like to use mouseflow on will not have their data in the same relative position (for example: some pages would have certain data missing vs. others)
2 votesThis request has now been completed. The heatspots in the movement map are now rendered relative to the DOM elements.
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Enhancement: Add option to reduce speed of playback
Sometimes users are navigating and their interactions are happening very quickly. So additional slow motion speed of playback options would be beneficial.
1 voteWe’ve begun implementing this feature and it will be available in an upcoming release in the next couple weeks.
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Funnel Element Tracking
It would be great if you could add a feature whereby a we can add a step to a funnel to see if a user clicks on a certain element of a page such as 'Add to cart' or 'Request Quote' so we a as a business can gain a better understanding of conversions under a certain path.
1 voteHi Freddie,
Thanks for reaching out!
We actually have this feature. To set it up, you’ll want to simply send a “virtual pageview” to Mouseflow when a user clicks the “Add to Cart” or “Request Quote” button/link.
You can use the last code snippet in the article below to do this:
https://mouseflow.zendesk.com/hc/en-us/articles/206505385-Single-Page-Websites
For example, in jQuery, it would be written like this:
$().on(‘click’, function() {
window.mfq = window._mfq || [];
window.mfq.push([“newPageView”, “/add-to-cart”]);
});I hope this helps! Let us know if you have any questions. You can reach us at support@mouseflow.com.
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Enhancement: Custom sorting of data columns
When looking at a large number of recordings (or any other data set for that matter), you can't seem to custom sort.
E.g. I want to sort by the 'last seen' column, from being the most recent, to the earliest. This doesn't seem possible within the interface.
Also being able to pick a certain timeframe during the day would be ideal... e.g. I'm looking to view recordings from 08:00 - 09:00 on a certain day. As it stands i have to scroll from 23:59 down to 08:00 and when you have thousands of recordings, this is tedious and poor ux.
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1 votePart of this request has been completed. You can now filter the recording list using time (selectable in the date range picker).
We will not be introducing the option to sort columns in the recording list.
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Enhancement: Consistent time period mirror between features
Situation:
Selected time period of analysis, is not consistent when flowing between Mouseflow features and dashboards.
Use case example:
Let's say you start on the heatmaps section; when selecting the time period to analyse. If you pick a time period other than the default populated period and then move to another area, lets say funnels, the date/timeframe you selected reverts back to the automatically generated one.This isn't great UX, as it means you need to manually keep entering the timeframe you're looking to analyse while navigating through the various Mouseflow functions. It also means that sometimes you can lose…
1 voteThis request has bene completed. The date range is now persistent between the different pages of the app.
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