Allow website developers to hook into the friction feature
Allow website developers to hook into the friction feature so that they know immediately that friction has been detected. This could then be used to fire a pop-up instant chat or some way to help the customer. Knowing after the fact via the friction detection on recordings/heatmaps is helpful but even better if the friction can be dealt with there and then too and not just retrospectively.
3
votes
Andrew Currie
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